customer success

Guiding Edge Group can help define and deliver enablement and development strategies ranging from functional skills and techniques such as project management to career pathing, performance scorecards and individual and team coaching.

We offer customised current and future state reviews and help design meaningful and measurable KPIs and metrics to drive your organisation forwards on your journey. We will help you build and maintain best practice across your Customer Success Management function.

Effective Customer Success Management is founded upon the principle of added value and here at Guiding Edge Group we truly believe that every customer interaction should add value to the current state. We will assist your teams in becoming great storytellers, in defining customer success strategies, plans and criteria for your customers so they can see their ROI from your services. 

Your customers are your best source of feedback, so let Guiding Edge Group help you give them a louder voice in your organisation - we can help develop Advisory Board programmes, Voice of the Customer initiatives and innovate your NPS into meaningful, actionable insights.

It can be the one of the most difficult customer experience touch-points but with Guiding Edge Groups expertise we will help define a renewal process tailored for your organisation. We help you to maximise retention and expansion numbers and build a process that feels as smooth as silk for your customers.

We offer comprehensive interim leadership services to help organisations that are just starting out on their Customer Success implementation journey, those that may need to reset and rebuild their Customer Success strategies or that just can't find the right Customer Success Management leader in the timeframe they need.